The global criteria of orientation provide an overview to the client of the __________.

• A. program operations
• B. client insurance
• C. confidentiality policy
• D. medical history

Answer: (A)

Orientation aims to give clients a clear view of how the program operates—what services are available, how to access them, who to contact, where to go for different needs, what the rules and schedules are, and how the treatment process flows. This broad overview helps the client navigate the program confidently and participate effectively. While insurance details, confidentiality policies, and medical history are important, they’re covered in more specific contexts: insurance during administrative intake, privacy practices as a policy matter, and medical history during initial assessment to tailor care.